0:00
Tenant sends
“Sink's leaking under the cabinet, there's water on the floor”
Photos welcome. Tenant uses your property portal link — web today.
One request. A clear next step
Here's the path a kitchen-sink leak takes through Steward today for US landlords. Agents triage and draft; you approve anything that costs money. We do not auto-book trades or hold marketplace slots yet.
0:38
Agent triages
“Turn the valve under the sink clockwise. Towels down. I'm drafting a plumber plan for your landlord.”
Stops the damage first. Rates urgency. Writes up options you can read in seconds.
9:12
A plan is drafted
Your saved plumberSuggested call-out · ~$180 range
Waiting on your OK
Waiting on your OK
Prefers trades you've saved. Marketplace quote networks and held time slots are planned — not live on the US soft-test.
9:40
You approve
Approve calling your plumber, ~$180, tomorrow 9–11?
Approve
Approve
One tap. Nothing spends money until you say yes — or until it falls under a spend limit you set. Booking still runs through you or your trades; Steward does not auto-dispatch yet.
What agents handle today
- Maintenance triage and troubleshooting drafts
- Write-ups and recommended next steps for your approval
- Rent reminder drafts and payment instructions you send
- Notices and checklists you review before anything goes out
- Answering the same question the fifth time
What only a human decides
- Any spend above your limit
- Disputes, complaints and anything legal
- Evictions, ever
- Emergencies that need someone on site
That human is you. A Steward property-manager option on Plus is planned — not live yet.